Welcome to Minictor! We value our customers and are committed to providing an exceptional shopping experience. Our refund policy is designed to be fair and transparent, ensuring your satisfaction with every purchase.

Eligibility for Refunds and Returns

  1. Defective Products: If you receive a product from Minictor that is defective, please notify us within 45 days of purchase. We require clear photographic evidence of the defect for verification. Once the defect is confirmed, you have the option to receive a full refund or a replacement product at no additional cost.
  2. Non-Delivery: If your product has not arrived, contact us within 45 days from the purchase date. We will conduct an investigation to verify the non-delivery. Upon confirmation, you can choose between a full refund or having the product resent to you.

Conditions for Returns

  1. Return of Received Products: If you wish to return a product for reasons other than defects or non-delivery, it must be returned in its original condition and packaging. The return process must be initiated within 45 days from the date of purchase. The customer is responsible for the costs associated with returning the product.
  2. Refund Processing: Once we receive and inspect the returned item, refunds are processed within a specified number of days. The refund will be issued to the original method of payment, unless otherwise specified.

Product Specific Return Provisions

  1. Custom Products: For custom products from Minictor, returns or exchanges are only accepted if the product is defective or does not match the specifications of your order.
  2. Sale Items: Items purchased on sale are final and not eligible for returns or refunds unless they are defective.

General Provisions

  1. Proof of Purchase: A valid proof of purchase is required for all refund and return requests. This includes your order number and any relevant communication with our customer service team.
  2. Modification of Policy: Minictor reserves the right to modify this refund policy at any time without prior notice.

Contact Information
For any questions or concerns regarding our refund policy or your specific product, please contact our customer service team at [Customer Service Contact Information].

Policy Understanding
By purchasing a product from Minictor, you are agreeing to our refund policy. Please ensure you understand the terms and conditions before completing your purchase.

Thank you for choosing Minictor for your shopping needs!